FaqFAQ

Yes, we accept orders from outside Japan.
However, international orders cannot be placed through our online shop cart.
For details on how to place an order from overseas, please visit the “Ordering from Overseas” page.

We do not currently have a physical shop, but you are welcome to view our products at our warehouse. Please contact us via our "inquiry form" so that we can arrange a date and time for your visit.

When you complete your order on our site, an "Order Received" email will be sent to you automatically. If you do not receive it, it may have been automatically sorted into your "Spam," "Promotions," or "Trash" folders due to your email settings or security filters. Also, if you have configured settings to reject spam emails, please whitelist the following domain.

@akafujiryuichi-onlineshop.com

Other possibilities include an incorrect email address entry or insufficient storage capacity on your email server. Please check the above if you do not receive an email after placing your order. If you are still unable to locate the email, please contact us via the "contact form."

Please check the "Payment Methods" page for details.

Please be advised that we do not accept cancellations, returns, or exchanges for customer convenience, except in cases of defects such as damaged items or if you received the wrong product.

If paying by credit card, please use the billing statement issued by your credit card company as a receipt. If you require a receipt from our company, please let us know and we will send one to you via email as a PDF. For cash payments made at our warehouse, a receipt will be issued at the time of payment.

Depending on the item, it may be possible to place it on hold.
As the availability and duration for holds vary depending on the product and circumstances,
please contact us via the "inquiry form" if you would like to request one.

Yes, we offer discounts based on the total order amount.

・For orders of 1 million yen or more: 5% discount
・For orders of 2 million yen or more: 10% discount
・For orders of 3 million yen or more: 15% discount
・For orders of 4 million yen or more: 20% discount

*Discounts are applied to the total price of the items.
*Shipping costs are not subject to discounts.

We will deliver your items using the "Art Setting Delivery" full-service furniture delivery option. Shipping is available throughout Japan, with the exception of certain areas such as remote islands. For more details, please check our "Shipping Methods and Fees" page.

Shipping costs vary depending on the size of the product and the delivery address. Please check the "Delivery rank" on each product page and refer to the rate table on the "Delivery & Shipping" page. If you have any questions, please feel free to contact us via the "Contact Form".

We will deliver the items to your preferred location within the room. However, this is limited to locations accessible by two delivery staff members carrying the items by hand.

We will collect and take away all packaging materials used for the delivery of your items.

If you can visit our warehouse, we can hand over the items directly. For more details, please check "Shipping Methods and Fees."

Fragile items such as delicate objects cannot be handled via our "Furniture Delivery Service" and are therefore only available for delivery within limited areas (Tokyo, Kanagawa, Chiba, and Saitama only). For details, please check the "Shipping Methods and Fees" page.

Please be advised that we do not accept cancellations, returns, or exchanges due to the inability to deliver the product into your space. Before placing an order, please thoroughly check the dimensions listed on the product detail page as well as the delivery route.

Please be present on the day of delivery. Two delivery staff members will handle the transport and installation, so you do not need to assist. If there are any obstacles along the delivery route, please ensure the path is clear by the day before.

Due to shipping company regulations, shipping fees are charged per item. Even if you purchase multiple items together, the total shipping cost will be the sum of the individual shipping fees for each item.

(Example: The shipping fee for one item with shipping rank C delivered to Tokyo is 7,535 yen. The shipping fee for three items with shipping rank C delivered to Tokyo would be 7,535 × 3, for a total of 22,605 yen.)

We will store your items for up to two months after purchase. Please let us know your preferred delivery schedule when placing your order. Please note that payment is still required at the time of purchase as usual.

Currently, our products are only shipped via "Kazai Omakase Bin (Art Setting Delivery)," and you cannot specify any other shipping company.

Delivery may not be available to some areas, such as remote islands. Please contact us via the "contact form" before placing your order. If it is determined after your order is placed that your address is in an undeliverable area, we sincerely apologize, but your order will be cancelled.

Everything is carefully repaired in our own workshop.

It is also possible to purchase furniture in its pre-repair condition at the current price. Please contact us via our "inquiry form."

All items on this site are one-of-a-kind, so we ask for your understanding should an item be sold out. However, as we may have items not yet listed on the site or currently awaiting repair that are similar to sold-out items, please feel free to contact us via the "contact form."

Please avoid installing the unit in areas exposed to direct sunlight, direct air conditioning airflow, proximity to heaters, or high humidity.

All furniture sold on this site was crafted several decades to over a hundred years ago, so there may be slight warping or similar imperfections. Additionally, as the degree of wobbling may vary depending on the floor surface where the furniture is placed, we kindly ask that you take measures such as applying felt pads to the bottom of the furniture.

Since the furniture sold on this site was crafted decades or even over a century ago, almost every piece features minor scratches, stains, or rusted hardware. However, we ensure that any damage affecting the structure, durability, or functionality of the furniture is always repaired. For more details on our workshop’s repair policy and information regarding the condition of our antique furniture, please read our page on “About AKAFUJIRYUICHI furniture.”

If the size of a specific part you are interested in is not listed, please feel free to contact us via the "inquiry form."

We do not purchase antique furniture.

We do not accept requests for the repair or remaking of furniture you currently own.

We will provide an estimate for the feasibility of repairs, repair costs, and turnaround time, so please contact us via the "Inquiry Form". Please note that you will be responsible for shipping costs if you proceed with repairs.

By registering, you can view your past purchase history on this site. If you register your address, you will save time when entering information during future purchases. We also plan to hold member-exclusive sales in the future.

You may also purchase products without registering as a member.

If you wish to cancel your membership, please contact us via our "contact form."

Registered customers will receive occasional emails with information on new products and special offers.

You can unsubscribe by clicking the link at the bottom of the newsletter we send you.

While subject to inventory availability and other conditions, we generally accommodate wholesale orders as well. For further details, please contact us via our “Inquiry Form.”